These Terms of Sale set out the terms under which Products are sold by Us to business customers through this website (“Our Site”).
Please read these Terms of Sale carefully and ensure that you understand them before ordering any Products from Our Site. You will be required to read and accept these Terms of Sale when ordering Products. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to order Products through Our Site.
These Terms of Sale, as well as any and all Contracts are in the English language only.
1. Definitions and Interpretation
1.1 In these Terms of Sale, unless the context otherwise requires, the following expressions have the following meanings:
means a contract for the purchase and sale of Products, as explained in Clause 7;
means the Products sold by Us through Our Site;
means your order for Products;
means Our acceptance and confirmation of your Order;
means the reference number for your Order; and
means Longrich International (UK) Ltd, a company registered in England under 11058419, whose registered address is 1 Wolston Meadow, Middleton, Milton Keynes, Buckinghamshire, England, MK10 9AY
2. Information About Us
2.1 Our Site, is owned and operated by Longrich International (UK) Ltd a limited company registered in England under 11058419, whose registered address is 1 Wolston Meadows, Middleton, Milton Keynes, Buckinghamshire, England MK10 9AY
3. Access to and Use of Our Site
3.1 Access to Our Site is free of charge
3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.
3.3 Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
4. Private Customers
4.1 These Terms of Sale constitute the entire agreement between Us and you with respect to your purchase of Products from Us. You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of Us that is not set out in these Terms of Sale and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.
4.2 If you are a Private Customer, you understand that we only supplied the Products to you for domestic and private use. We make no warranty or representation that the Products are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
4.3 Nothing in these Terms of Sale seeks to exclude or limit your legal rights as a general consumer.
5. International Delivery
Any delivery outside the United Kingdom is to be arranged with the stockist and at your own risk.
6. Products, Pricing and Availability
6.1 We make all reasonable efforts to ensure that all descriptions and graphical representations of Products available from Us correspond to the actual Products. Please note, however, the following:
6.1.1 Images of Products are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in device displays and lighting conditions;
6.1.2 Images and/or descriptions of packaging are for illustrative purposes only, the actual packaging of Products may vary.
6.1.3 Due to the nature of the Products sold through Our Site, there may be very slight variance in the size, capacity, dimensions, measurements, weight, of those Products between the actual Products and the description.
6.2 Please note that sub-Clause 6.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to minor variations of the correct Products, not to different Products altogether. Please refer to Clause 10 if you receive incorrect Products (i.e. Products that are not as described).
6.3 Where appropriate, you may be required to select the required size, model, colour, number, of the Products that you are purchasing.
6.4 We cannot guarantee that Products will always be available. Stock indications are not provided on Our Site
6.5 Minor changes may, from time to time, be made to certain Products between your Order being placed and Us processing that Order and dispatching the Products, for example, to reflect changes in relevant laws and regulatory requirements, or to address particular technical or security issues. Any such changes will not change any main characteristics of the Products and will not normally affect your use of those Products. However, if any change is made that would affect your use of the Products, suitable information will be provided to you.
6.6 In some cases, as explained in the description of Products on Our Site, more significant changes may be made to the Products. If any such changes are made and will affect your Order, We will notify you in writing before the changes take effect and you will be given an opportunity to cancel your Order (or the affected part thereof), and We will issue a refund for any Products paid for but not received.
6.7 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. pricing information is reviewed and updated from time to time. Changes in price will not affect any order that you have already placed prior to prices being updated.
6.8 All prices are checked by Us before We accept your Order. In the unlikely event that We have shown incorrect pricing information, We will contact you in writing to inform you of the mistake. If the correct price is lower than that shown when you made your Order, We will simply charge you the lower amount and continue processing your Order. If the correct price is higher, We will give you the option to purchase the Products at the correct price or to cancel your Order (or the affected part of it). We will not proceed with processing your Order in this case until you respond. If We do not receive a response from you, We will treat your Order as cancelled and notify you of this in writing.
6.9 In the event that the price of Products you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.
6.10 Prices on Our Site are shown inclusive of VAT.
6.11 Delivery charges are not included in the price of Products displayed on Our Site. For more information on delivery charges, please contact the stockist.
7. Orders – How Contracts Are Formed
7.1 Our Site will guide you through the ordering process. Before submitting your Order you will be given the opportunity to review your Order and amend it. Please ensure that you have checked your Order carefully before submitting it.
7.2 If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your Order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel your Order and treat the Contract as being at an end. If We incur any costs as a result of your incorrect or incomplete information, We may pass those costs on to you.
7.3 No part of Our Site constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that We have accepted it. Our acceptance is indicated by Us sending you an Order Confirmation by email. Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.
7.4 In the unlikely event that We do not accept or cannot fulfil your Order for any reason, we will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment any such sums will be refunded to you as soon as possible.
7.5 Any refunds due under this Clause 7 will be made using the same payment method that you used when ordering the Products unless you specifically request that We make a refund using a different method.
8.1 Payment for Products and related delivery charges must always be made in advance and you will be prompted to pay during the order process. Your chosen payment method will not be charged until We dispatch your Products.
8.2 Payment must be made in full for your Order, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).
8.3 We accept the following methods of payment on Our Site:
8.3.1 Electronic bank transfers;
9. Delivery, Risk and Ownership
9.1 Delivery timelines for orders placed through Our Site will be advised by the stockist.
9.2 Please note that it is your responsibility to pay for the delivery of your products. Payment will be made directly to the relevant stockist.
9.3 Please note that if any cancelled Products are delivered to you, you must make arrangements with the stockist for their return / collection.
9.4 Delivery shall be deemed complete once the stockist has delivered the Products to the address provided. Responsibility for the Products will pass to you when delivery is complete.
9.5 Any refunds due under this Clause 9 will be made using the same payment method that you used when ordering the Products unless you specifically request, and we agree that We make a refund using a different method.
10. Faulty, Damaged or Incorrect Products
10.1 We warrant that the Products, on delivery, shall be as described; be free from material defects; be of satisfactory quality (as defined in the Consumer Rights Act 2015); and be fit for any purpose described by Us.
10.2 If any Products you have purchased do not comply, subject to sub-Clause 10.3 and your compliance with sub-Clauses 10.2.1 to 10.2.3, We shall, at Our option and discretion, either replace the affected Products, or issue you with a full refund for the price of the affected Products. The following conditions shall apply:
10.2.1 You must give Us written notice of the non-compliance during the Warranty Period within a reasonable time of discovering it;
10.2.2 You must return the Products in question to Us; and
10.2.3 You must give Us a reasonable opportunity to examine the Products in question.
10.3 We will not be liable for any non-compliance with the provisions of sub-Clause 10.1 of any Products if any of the following apply:
10.3.1 You have made any further use of the affected Products after giving Us written notice of the non-compliance under sub-Clause 10.2.1;
10.3.2 The non-compliance has arisen as a result of your failure to follow Our instructions on the correct usage, maintenance, installation, storage of the affected Products or, where no instructions are provided, your failure to follow good trade practice with respect to the same;
10.3.3 The non-compliance has arisen as a direct result of any information (incorrect or otherwise) provided by you to Us;
10.3.4 You have made any unauthorised alterations or repairs to the affected Products; or
10.3.5 The non-compliance is the result of normal wear and tear, deliberate damage, negligence, or abnormal or unsuitable working conditions.
10.4 The terms of this Clause 10 shall also apply to any Products which are replaced by Us under sub-Clause 10.2.
10.5 Except as provided in this Clause 10, We shall have no further liability to you with respect to Products which do not comply with sub-Clause 10.1.
10.6 Refunds (whether full or partial), after necessary deductions have been made, under this Clause 10 will be issued within 30 days of the day on which We agree that you are entitled to the refund.
10.7 Refunds under this Clause 10 will be made using the same payment method that you used when ordering the Products unless you specifically request that We make a refund using a different method.
11. Our Liability
11.1 Subject to sub-Clause 11.4, We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and Us.
11.2 Subject to sub-Clause 11.4, Our total liability to you for all other losses arising out of or in connection with any contract between you and Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be either £200.00 or 5% of the total sums paid by you for the Products under the contract in question, whichever is the greater sum.
11.3 Except to the extent expressly set out in sub-Clause 10.1, the terms implied by Sections 13 to 15 of the Sale of Products Act 1979 and by Sections 3 to 5 of the Supply of Products and Services Act 1982 are excluded.
11.4 Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); for fraud or fraudulent misrepresentation; for breach of the terms implied by Section 12 of the Sale of Products Act 1979 or Section 2 of the Supply of Products and Services Act 1982; for defective products under the Consumer Protection Act 1987; or for any other matter in respect of which liability cannot be excluded or restricted by law.
12. Events Outside of Our Control (Force Majeure)
12.1 We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond Our reasonable control (“Force Majeure”). Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
12.2 If a Force Majeure event occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms of Sale:
12.2.1 We will inform you as soon as is reasonably possible;
12.2.2 We will take all reasonable steps to minimise the delay;
12.2.3 To the extent that We cannot minimise the delay, Our affected obligations under these Terms of Sale (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
12.2.4 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Products as necessary;
12.2.5 If the Force Majeure event continues for more than 30 days, We will cancel the Contract and inform you of the cancellation. Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event within 30 days of the date on which the Contract is cancelled and will be made using the same payment method that you used when ordering the Products unless you specifically request that We make a refund using a different method;
12.2.6 If an event outside of Our control occurs and continues for more than 30 days and you wish to cancel the Contract as a result, you may do so, using the cancellation form available on Our Site, in each case, providing Us with your name, address, email address, telephone number, and Order Number. Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event within 30 days of the date on which the Contract is cancelled and will be made using the same payment method that you used when ordering the Products unless you specifically request (and we agree with you) that We make a refund using a different method.
13. Complaints and Feedback
13.1 We always welcome feedback from Our customers and, whilst We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.
13.2 All complaints are handled in accordance with Our complaints handling policy.
13.3 If you wish to give Us feedback on any aspect of your dealings with Us, please contact Us in one of the following ways:
13.3.1 In writing, addressed to Longrich international UK Ltd, 1 Wolston Meadows, Middleton, Milton Keynes Buckinghamshire, England MK10 9AY, or
13.3.2 By email, to email@example.com
14. How We Use Your Personal Information (Data Protection)
14.1 All personal information that We may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
15. Other Important Terms
15.1 We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.
15.2 You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.
15.3 The Contract is between you and Us. It is not intended to benefit any third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.
15.4 If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall otherwise remain valid and enforceable.
15.5 No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.
15.6 We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale as they relate to your Order, We will give you reasonable advance notice of the changes and provide details of how to cancel if you are not happy with our revied terms. If you do opt to cancel, you must return any affected Products you may already have received and We will arrange for a full refund which will be paid within 30 days of your cancellation, using the same payment method that you used when ordering the Products, unless you specifically request (and we agree) that We make a refund using a different method.
16. Law and Jurisdiction
16.1 These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
Any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising there from or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.