Additional Terms and Conditions (“Pre-Orders” and “Back Orders”)
These additional Terms and Conditions (“Terms”) govern the placing of pre-orders ("Pre-Order") or back-orders (“Back-Order”) with Longrich International UK Ltd, a company registered in England under number 11058419 with its registered office at 1 Wolston Meadow, Milton Keynes MK10 9AY (“Longrich”, “Company”, “we”, “our”) directly or through any of our registered stockists for any of our products and accessories ("Products").
Please read these Terms carefully before submitting your Pre-Order for any Longrich Products. By submitting your Pre-Order or Back-Order, you are agreeing to be legally bound by these Terms. Your placing of a Pre-Order or Back-Order constitutes your express agreement to these Terms and to Longrich charging you the full Price for the Products you order.
IMPORTANT DISCLAIMER: Please NOTE that all items marked ‘PRE-ORDER’ are not immediately available for general sale but can be ordered in advance.
By placing a Pre-Order, you are agreeing to wait until the items are available for delivery. Please check our Pre-Order Update Page for updates on Pre-Order products. Pre-order items are despatched after stock is made available to your stockist by the Company. Please note delivery dates for Pre-Order or Back-Orders can only be confirmed when the product is supplied by the Company.
REFUND/CANCELLATION OF PRE-ORDERS
14 days cancellation or refund from when the order is keyed into Longrich portal to get a full refund or exchange for another product. UNDER NO CIRCUMSTANCES WILL A REFUND OR CANCELLATION BE GIVEN AFTER 14 DAYS. PLEASE DO NOT PROCEED TO ORDER IF YOU DO NOT WISH TO WAIT TO RECEIVE YOUR PRODUCT(S).
PRE-ORDER QUICK NOTES
Point Values (PVs) can only be keyed in after payment has been made in full for your order, and your payment has been cleared and confirmed in the Longrich payment portal. Once your payment is cleared, you will get issued your PVs, and the product will be delivered, subject to stock availability.
Although we will make efforts to deliver your products as soon as reasonably practicable, you understand and agree that there may be delays. Back orders are orders for products which are not immediately in the warehouse for despatch to stockists. Any estimated time of delivery (ETD) given to you by a Longrich stockist is only an estimate. This is subject to change, and Longrich does not represent or warrant that we will be able to ship the product by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the product/order is not met, Longrich is not responsible for any damages that may occur due to the delay, nor will we be obligated, to provide any discounts, refunds or credits due to any such delays.
What is a pre-order?
A Pre-order is a purchase of a product or item that is not in stock at the time of purchase. You understand that it is not immediately available, but you cannot resist putting your name against it! It may take a while, but rest assured we will deliver—eventually and you will get your fantastic product/s.
How do I know if an item is a pre-order?
All pre-order items will be marked "PRE-ORDER" and may or may not have an estimated shipping/delivery date in the description.
How does pre-order work?
To secure your item, full payment is required. We will do our best to ship your item as soon as the products become available. When the item arrives at our warehouse, we will deliver it to your stockist, who will then contact you to let you know your product is in hand. Your stockist will aim to despatch your item to you within 3 to 5 working days of receiving it in stock.
1. Definitions and Interpretation
“Account” means an account opened through this Site by a User who is wishes to apply to become a Distributor and which gives access and/or the use of certain areas of this Site, as detailed in Clause 4;
“Content” means any and all text, images, messages, audio, video, photographs, artwork, drawings, scripts, code, software, databases and any other form of information or materials capable of being stored on a computer that appears on, or forms part of, this Site
“Distributor” means a user of this Site who has applied to be and has been approved by Longrich to be a distributor of Longrich products subject to the terms of the Longrich Distributor Agreement;
“User Content” means any content submitted to this Site by users of this Site;
“Longrich Distributor Agreement” means the ‘Longrich Distributor Agreement’ that is to be found on this Site and sets out the terms on which a person acts as a Distributor;
means Longrich International (UK) Ltd, a company registered in England under11058419, whose registered address is 1 Wolston Meadow, Middleton, Milton Keynes, Buckinghamshire, England, MK10 9AY;
“you”, “your” means a User including a Distributor;
2. Information About Longrich
2.1 This Site is owned and operated by Longrich.
3. Access to this Site
3.1 Access to this Site is free of charge.
3.2 It is your responsibility to make any and all arrangements necessary in order to access this Site.
3.3 Access to this Site is provided “as is” and on an “as available” basis.
3.4 Longrich may alter, suspend or discontinue this Site (or any part of it) at any time and without notice.
3.5 Longrich will not be liable to you in any way if this Site (or any part of it) becomes is unavailable at any time for any period for any reason.
4.1 Certain parts of this Site require an Account in order to access them. This includes parts of this Site that are reserved for Distributors.
4.2 When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept fully up to date. Longrich requires that you use a strong password for your Account, consisting of a combination of upper and lower case letters, numbers and symbols
4.3 An Account can be opened in a minor’s name in so far as the parents/guardian/carer open the account using their own bank details for this purpose].The parent or guardian guarantees to Longrich that the child shall observe and carry out the obligations in this agreement. In the event that the child fails to carry out obligations, the parent or guardian shall promptly observe and perform the obligations on behalf of the child where possible. The parent or guardians shall indemnify Longrich against any loss caused to them as a result.
4.4 It is your responsibility to keep your password safe. You must not share your Account details with anyone else.
4.5 If you believe your Account is being used without your permission, please contact Longrich immediately. Longrich shall not be liable for any unauthorised use of your Account.
4.6 You must not use anyone else’s Account without the express permission of the User to whom the Account belongs.
4.7 Any personal information provided in your Account will be collected, used, and held in accordance with your rights and Longrich’s obligations under the law, as set out in Clause 17.
4.8 If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of this Site requiring an Account for access.
5. Intellectual Property Rights
5.1 With the exception of User Content (see Clause 6), all Content included on this Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Longrich. All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.
5.2 Subject to sub-Clauses 5.3 and 5.6 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from this Site unless given express written permission to do so by Longrich.
5.3 You may:
5.3.1 Access, view and use this Site in a web browser (including any web browsing capability built into other types of software or app);
5.3.2 Download this Site(or any part of it) for caching;
5.3.3 Print one copy of any page(s) from this Site;
5.3.4 Download extracts from pages on this Site; and
5.3.5 Save pages from this Site for later and/or offline viewing.
5.4 Longrich’s status as the owner and author of the Content on this Site(or that of identified licensors, as appropriate) must always be acknowledged.
5.5 You may not use any Content printed, saved or downloaded from this Site for commercial purposes without first obtaining a licence from Longrich (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of this Site for general information purposes whether by business users or consumers.
6. User Content
6.1 User Content on this Site includes name, contact details, product reviews, personal stories and testimonials and other personal information as may be required from time to time to transact business with Longrich.
6.2 An Account is required if you wish to submit User Content for the purposes of applying to become a Distributor. Please refer to Clause 4 for more information.
6.3 You agree that you will be solely responsible for your User Content. Specifically, you agree, represent and warrant that you have the right to submit the User Content and that all such User Content will comply with the Acceptable Usage Policy, detailed below in Clause 12.
6.4 You agree that you will be liable to Longrich and will, to the fullest extent permissible by law, indemnify Longrich for any breach of the warranties given by you under sub-Clause 6.3. You will be responsible for any loss or damage suffered by Longrich as a result of such breach.
6.5 You (or your licensors, as appropriate) retain ownership of your User Content and all intellectual property rights subsisting therein. When you submit User Content you grant Longrich an unconditional, non-exclusive, fully transferrable, royalty-free, perpetual, irrevocable, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence your User Content for the purposes of operating and promoting this Site. In addition, you also grant other Distributors the right to copy and quote your User Content within this Site.
6.6 If you wish to remove your User Content from this Site, the User Content in question will be deleted. Please note, however, that caching or references to your User Content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Longrich’s reasonable control).
6.7 Longrich may reject, reclassify, or remove any User Content from this Site where, in Longrich sole opinion, it violates the Acceptable Usage Policy, or if Longrich receives a complaint from a third party and determines that the User Content in question should be removed as a result.
7. Links to this Site
7.1 You may link to this Site provided that:
7.1.1 You do so in a fair and legal manner;
7.1.2 You do not do so in a manner that suggests any form of association, endorsement or approval on Longrich’s part where none exists;
7.1.3 You do not use any logos or trademarks displayed on this Site without Longrich’s express prior written permission; and
7.1.4 You do not do so in a way that is calculated to damage Longrich’s reputation or to take unfair advantage of it.
7.2 You may not link to any page other than the homepage of this Site www.longrichinternational.co.uk. Deep linking to other pages requires Longrich’s express prior written permission. Please contact Longrich for further information.
7.3 Framing or embedding of this Site on other websites is not permitted without Longrich’s express prior written permission. Please contact Longrich for further information.
7.4 You may not link to this Site from any other website the main content of which contains material that:
7.4.1 is sexually explicit;
7.4.2 is obscene, deliberately offensive, hateful or otherwise inflammatory;
7.4.3 promotes violence;
7.4.4 Promotes or assists in any form of unlawful activity;
7.4.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation, or age;
7.4.6 is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
7.4.7 is calculated or is otherwise likely to deceive another person;
7.4.8 is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
7.4.9 misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 7.4);
7.4.10 implies any form of affiliation with Longrich where none exists;
7.4.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks and database rights) of any other party; or
7.4.12 is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
8. Links to Other Sites
Links to other websites may be included on this Site. Unless expressly stated, these websites are not under Longrich’s control. Longrich neither assumes nor accepts responsibility or liability for the content of any third-party websites. The inclusion of a link to another website on this Site is for information only and does not imply any endorsement of the websites themselves or of those in control of them.
9.1 Nothing on this Site constitutes advice (professional or otherwise) on which you should or may rely. It is provided for general information purposes only.
9.2 Insofar as is permitted by law, Longrich makes no representation, warranty, or guarantee that this Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
9.3 Longrich makes reasonable efforts to ensure that the Content on this Site is complete, accurate, and up to date. Longrich does not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date. Please note that this exception does not apply to information concerning any goods that may be for sale through this Site.
9.4 Longrich is not responsible for the content or accuracy, or for any opinions, views, or values expressed in User Content. Any such opinions, views, or values are those of the relevant Distributor and do not reflect Longrich’s opinions, views, or values in any way.
10. Longrich’s Liability
10.1 The provisions of this Clause 10 apply only to the use of this Site.
10.2 To the fullest extent permissible by law, Longrich accepts no liability to any Distributor or user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) this Site or the use of or reliance upon any Content (including User Content) included on this Site.
10.3 To the fullest extent permissible by law, Longrich excludes all representations, warranties, and guarantees (whether express or implied) that may apply to this Site or any Content included on this Site.
10.4 If you are a business user, Longrich accepts no liability for loss of profits, sales, business or revenue, loss of business opportunity, goodwill or reputation, loss of anticipated savings, business interruption or for any indirect or consequential loss or damage.
10.5 Longrich exercises all reasonable skill and care to ensure that this Site is free from viruses and other malware. However, subject to sub-Clause 9.2, Longrich accepts no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of this Site (including the downloading of any Content from it) or any other site referred to on this Site.
10.6 Longrich neither assumes nor accepts responsibility or liability arising out of any disruption or non-availability of this Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
11. Viruses, Malware and Security
11.1 Longrich exercises all reasonable skill and care to ensure that this Site is secure and free from viruses and other malware.
11.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
11.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via this Site.
11.4 You must not attempt to gain unauthorised access to any part of this Site, the server on which this Site is stored, or any other server, computer, or database connected to this Site.
11.5 You must not attack this Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
11.6 By breaching the provisions of sub-Clauses 11.3 to 11.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and Longrich will cooperate fully with those authorities by disclosing your identity to them. Your right to use this Site will cease immediately in the event of such a breach.
12. Acceptable Usage Policy
12.1 You may only use this Site in a manner that is lawful and that complies with the provisions of this Clause 12. Specifically:
12.1.1 You must ensure that you comply fully with any and all local, national or international laws and/or regulations;
12.1.2 You must not use this Site in any way, or for any purpose, that is unlawful or fraudulent;
12.1.3 You must not use this Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
12.1.4 You must not use this Site in anyway, or for any purpose, that is intended to harm any person or persons in any way.
12.2 When submitting User Content (or communicating in any other way using this Site), you must not submit, communicate or otherwise do anything that:
12.2.1 is sexually explicit;
12.2.2 is obscene, deliberately offensive, hateful or otherwise inflammatory;
12.2.3 promotes violence;
12.2.4 promotes or assists in any form of unlawful activity;
12.2.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, gender, religion, nationality, disability, sexual orientation or age;
12.2.6 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
12.2.7 is calculated or is otherwise likely to deceive;
12.2.8 is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy or otherwise uses their personal data in a way that you do not have a right to;
12.2.9 misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 12.2);
12.2.10 implies any form of affiliation with Longrich where none exists;
12.2.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trademarks and database rights) of any other party; or
12.2.12 Is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
12.3.1 Suspend, whether temporarily or permanently, your Account and/or your right to access this Site;
12.3.2 Remove any User Content submitted by you that violates this Acceptable Usage Policy;
12.3.3 Issue you with a written warning;
12.3.4 Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
12.3.5 Take further legal action against you as appropriate;
12.3.6 Disclose such information to law enforcement authorities as required or as Longrich deem reasonably necessary; and/or
12.3.7 Any other actions which Longrich deems reasonably appropriate (and lawful).
13. Privacy and Cookies
16. Communications from Longrich
16.2 Longrich will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out or unsubscribe at any time. Any and all marketing emails sent by Longrich will include an unsubscribe link. If you opt out of receiving marketing emails from us at any time. Please allow up to 5 business days for Longrich to comply with your request. During that time, you may continue to receive emails from Longrich.
16.3 For questions or complaints about communications from Longrich (including, but not limited to marketing emails), please contact Longrich at email@example.com
17. Data Protection
17.1 All personal information that Longrich may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and your rights under the GDPR.
18. Law and Jurisdiction
18.1 These Terms and Conditions, and the relationship between you and Longrich (whether contractual or otherwise) shall be governed by and construed in accordance with the law of England & Wales.
18.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 18.1 above takes away or reduces your rights as a consumer to rely on those provisions.
18.3 If you are a consumer, any dispute, controversy, proceedings or claim between you and Longrich relating to these Terms and Conditions, or the relationship between you and Longrich (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England and Wales.
18.4 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Longrich, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England & Wales.
This is the privacy notice of Longrich International (UK) Limited (‘us’, ‘we’, ‘our’), company number 11058419, registered in England and Wales.
Our registered address is 1 Wolston Meadow, Middleton, Milton Keynes, Buckinghamshire, England, MK10 9AY.
The purpose of this privacy notice is to inform you about how we process information about you, including information that could identify you (‘personal information’) and information that does not.
If you buy our products from a member of our membership network, this policy also applies to the processing of your personal information by that member. Our members are required contractually to abide by the same rules as we follow.
The relevant law that applies, and with which we comply, is the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
In the context of the law and this notice, ‘process’ means collect, store, transfer, use or otherwise act on information.
One of the requirements of the law is to make you aware of your rights and our obligations to you in regard to the processing and control of your personal information. We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
1. Information we process
We may collect, use, store and transfer different kinds of personal information about you depending on our relationship with you.
We categorise these as follows:
‘Customer Information’ is information that you provide to us when you purchase our products. It includes your name, your postal address, your email address, your telephone numbers, your payment information (information about your debit or credit card) and any other information that may identify you as a customer.
‘Member Information’ is information that you provide to us when you join our membership network. It includes your name, your postal address, your email address, your telephone numbers, financial information (information about your bank account and/or about one or more of your debit or credit cards) required for us to transfer commission to you and any other information that may identify you as a member.
‘Communication Information’ is any information that you have provided to us for the purpose of communicating, for any reason.
‘Technical Information’ includes your Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
‘Marketing Information’ includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our website.
2. Aggregated data
Aggregating is the process of grouping data together.
We may aggregate data such as statistical or demographic data for any purpose. For example, we may assess the popularity of particular pages on our website by using Technical Information to calculate the proportion of visitors who acted in a particular way.
Although aggregated data may be derived from your personal information, it is not considered personal information in law because in aggregating it, it has been anonymised it so that it can no longer be associated with any individual person. It therefore is outside the scope of the Data Protection Act.
However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy notice.
3. Special personal information
Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
We do not knowingly collect any special personal information about you.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information becomes no longer relevant then we shall immediately stop processing your information.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
4. Contractual obligation
When you buy a product from us or from one of our members, when you join our network as a member, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. This information is likely to be personal information such as Customer Information or Member Information.
We may use it in order to:
• fulfil an order for products
• provide you with the benefits of membership
• provide you with personalised suggestions and advice
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
If you fail to provide personal information to us, or no longer consent to our use of it, then we may not be able to perform our contract. If so, we shall notify you at the time.
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, our network or our products, you provide your consent to us to process information that may be personal information.
For example, this information may be Technical Information or Marketing Information.
However, through some of your actions, we might reasonably assume that you give your implicit consent to our processing of personal information.
Only in situations where you have given us explicit permission to do so, do we pass your name and contact information to anyone outside our network or business.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us online through the contact page of our website or in writing to our registered office address.
6. Legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process any category of personal information on this basis for the purposes of:
• the necessary administration of our business
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting and asserting the legal rights of any party, including your interests where we believe we have a duty to do so
• insuring against or obtaining professional advice that is required to manage business risk
7. Legal obligation
Sometimes, we must process your information in order to comply with a statutory legal obligation.
For example, we may be required to give information to the police or to a government department if they have the power to request that information or the proper authorisation, such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
8. Communicating with us
When you contact us, whether by telephone, through our website or by e-mail, we process the information you have given us in order to reply to you. This information is likely to include personal information such as your name and your address, your email address or your telephone number.
We record all communication with you in order to be able to refer to it at a later date if necessary and provide you with a high level of service.
If you request that we do so, we may pass some of the information contained in your message to one of our members or someone outside of our organisation.
9. Payment information and financial information
Except where we expect that you will make multiple purchases and where you agree to our holding of your payment information, when we take payment from you as a customer, we collect your payment information for the purpose of a single transaction only. We do not store information about your debit or credit card for longer than required for the transaction.
If you join our membership network, you may request that we keep your financial information so that you can more easily pay your subscription as it falls due and so that we can pay commission on sales to you. We shall notify you when you provide your financial information how we shall use it.
To assist in combating fraud, we may share information with credit reference agencies.
10. Job application and employment
If you send us information in connection with a job application, we keep it only for as long as reasonably required by us.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for no longer than six years before destroying or deleting it.
12. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the web pages on our website and how we perform in providing content to you.
13. Data may be processed outside the European Union
From time to time, personal information obtained within the UK or any other country could be processed outside the European Union.
Where this occurs, we use one of the following safeguards:
• either the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing; or
• we have a contract with the data processor that includes transfer clauses that oblige the data processor to process the data to the same standards as to which we are obliged.
14. Control over your own information
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.
At any time you may contact us to request that we provide you with the personal information we hold about you.
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Please be aware that we are not obliged by law to provide you with all personal information we hold about you, and that if we do provide you with information, the law allows us to charge for such provision if doing so incurs costs for us. After receiving your request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
Likewise, we are not obliged by law to delete your personal information or to stop processing it simply because you do not consent to us doing so. While having your consent is an important consideration as to whether to process it, if there is another legitimate basis on which we may process it, we may do so on that basis.
15. Use of our website by children
We do not sell products or provide services for purchase by children, nor do we market to children.
However, we collect information about all users of and visitors regardless of age.
16. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
When we receive a complaint, we record all the information you have given to us on the basis of consent. We use that information to resolve your complaint.
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.
18. Retention period
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
• to provide you with the products and services you have requested
• to comply with other law, including for the period demanded by our tax authorities
• to support a claim or defence in court
19. Compliance with the law
We may update this privacy notice from time to time as necessary.